Tag Archives: communication


We’re sitting across from each other, cradling a Kurtz Orchard coffee mug, looking out across the lake. The weak winter sun struggling to warm the ice.

“I just want to tell you my stories”

I shift, trying to get uncomfortable, a hopeless task on these wooden dining room chairs.

“Life is just a moment, when you look at it with the big picture” Grandma pauses, starts to spell out on the table in front of her. “S. T. O…” “Stories?” “Yes, stories. They are important–they just keep coming back to me. Stories about my lover”

This name, Lover, not a name I am accustomed to hearing my Grandfather called. But since his passing, she has taken to call him, ‘My Lover’ instead of the familiar ‘Dad’ I had grown up hearing. She misses him. She misses her Lover.

“He would write me every day–no every other day while he was in the Service” *Pause* “But I destroyed those letter–He should never have to relive those memories–the men would be screaming in pain, the throng of wounded being lifted off the airplanes. Everything was g0-go-go all the time. Those things must have affected Dad.”

I nod in agreement, I can only imagine the emotional scars of being a medical tech during war time.

“When he had one week leave to come home, that’s when we decided” “Decided what?” “To be lovers”

She pauses, searching for the right words. “He told me that he was going into the ministry and if I couldn’t handle being a preacher’s wife–well I better tell him now so we could break it off”

She looks at me with an astonished face, an expression she does so well. “What do you think of that?”

“Well I think you made the right choice.”

“Well I certainly hope so” She laughs, fiddles with the coffee mug, lost in her own reflection. She misses him. She misses her “Lover”

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Do you ever hear a phrase that just jumps out at you? A powerful combination of together that strung together express your vision or feeling.

Today just such a phrase jumped out at me.

::communicate hope::

am I daily communicating hope to those around me?

How does one communicate hope?

To understand this I think of love hopes all things from 1 Corinthians 13:7

hope:: does not allow the failure to be final

hope:: allows us to look forward, to get up & to move on

Hope is a powerful emotion, an outlook on life, a glimpse at a better tomorrow.

What are you hopeful for?

Why do you have hope?

Who are you communicating this valuable lesson to?


Hope Communicates 

Hope Communicates

Failure is not the end

Hope Communicates

Get up, Move on

Hope Communicates

There is a better future


The sorrows of life, they

drag us down

The storms, the trials,

all surround us


We Fall, We Fail

But we Rise up Again


Hope Communicates

Failure is Not the end



Communicate Hope

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Rinnt: Lessons Learned in Retail (Lesson 1-Appearance Matters)

Rinnt: Lessons Learned in Retail

So for the past almost five years I have worked for a retail store, let’s call it Rinnt (and if you figure out my secret code—don’t tell!). I actually love working for Rinnt, and it’s been such a great experience. I love both the coworkers and the product and I usually love working with customers, most of the time. I’ve narrowed it down to 5 lessons learned in retail. And since who wants to read a long post I’ll be breaking them up into a few posts.

Lesson #1 –Appearance Matters

Now there are several applications of this statement that appearance matters, especially in the world of retail.

Customers: yes you are judged on your appearance. Is this right? No, but what you look like communicates to the staff what to expect. As an associate I have come to see that I make many assumptions about people from the moment they walk into the door. No I should not do that and I should be striving to show Christ-like love to all people, but what this has taught me is that initial impressions are important!

I have found that the most notable impression comes not from the clothes worn, but the smile or lack thereof. When someone comes in the store looking angry I know to keep my greeting mellow and my smile short. When someone comes in looking happy and smiling broadly I know that it is ok to chat with them and usually end up giving them better customer service than the previously mentioned person.

Now you’re probably thinking, Sarah, this is terrible! You judge people by what they look like and if they smile?? Yes dear readers I have become cynical over the years. haha Ok so maybe not cynical, but I have noticed a pattern when it comes to people and it has caused me to stop and think about how would I approach myself if I stopped into Rinnt unknown. Do I smile and make eye contact with people? Am I friendly? Or do I take my bad day out on some innocent sales associate who has absolutely NO control over almost everything in the store? (personal experience here folks! the poor sales associates and NOT the people to be threatening; we get no say in anything!)

As to clothing, do I present something that is “easy on the eyes” (*snicker*) or do I give off a disheveled and uncaring vibe with my outfit? Does that even matter? Well no, in the long run I would say it is irrelevant. But I would suggest you dress in a way that represents you as a person and it doesn’t hurt to look nice. (Retail side note: Those who come in wearing all brand names and tons of make-up and the perfectly salon styled hair may get a little better treatment cause they will spend the money, but usually…they’re kinda a pain in the tookus to help) Balance is good!

So take this one for what it’s worth, I’ve just got finished with a shift & I admit there were people I chose to not give excellent customer service to because of their appearance. I’ll work on changing that–you take the time to assess what your appearance communicates.

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